Hair Obsessions Policy
Refunds Policy
• All sales are final. No refunds or exchanges are allowed.
• Once an order is placed, it cannot be canceled.
• Exchanges are only permitted if an error was made on our part or under special circumstances.
• We will cover return shipping costs once the hair is received and inspected.
• Hair must be returned within 7 days and in its original condition to qualify for an exchange.
• Hair that has been altered, combed through (for curly or wavy textures), or is not in its original state will not be eligible for an exchange.
• Customers are responsible for accurately measuring their head size. Wig sizing references are provided with each product to assist you in selecting the correct size.
• Wigs that do not fit due to incorrect sizing cannot be exchanged.
Shipping Policy
• All orders are shipped via USPS Standard Shipping.
• Wigs ship within 5-7 business days unless marked “Ready to Ship.”
• A signature is required upon delivery for all orders.
• No refunds will be issued for abandoned or refused shipments.
• Address changes cannot be made after an order is placed. Please ensure all details, including apartment numbers, are correct before submitting your order.
• To prevent fraud, your billing and shipping address must match. No exceptions.
• Once your package is handed over to USPS, we are no longer responsible for its delivery.
• For any issues with your shipment, please contact your local USPS office directly.